Terms and conditions
WayHoly Ltd Terms and Conditions
Welcome to WayHoly Ltd. By using our website and services, you agree to the following terms and conditions. Please read these carefully before making any bookings or purchases. By accessing and using this website, you agree to be bound by these terms. If you do not agree to these terms, please do not use the website.
1. OVERVIEW
This website is operated by WayHoly Ltd, a pilgrimage marketplace that offers pilgrimage packages, services, and related products. Throughout the site, the terms “we,” “us,” and “our” refer to WayHoly Ltd. By using the website and purchasing pilgrimage services or products from us, you engage in our “Service” and agree to the following Terms and Conditions (“Terms of Service”, “Terms”). These Terms apply to all users, including customers, vendors, and content contributors.
2. PILGRIMAGE PACKAGES & SERVICES
WayHoly Ltd provides access to various pilgrimage experiences and religious travel packages. These include visits to religious sites, holy places, retreats, and other services related to pilgrimages. When you purchase a pilgrimage package or service from us, you agree to abide by these terms, as well as any specific terms that may be associated with the package you select.
3. BOOKING CONDITIONS
By booking a pilgrimage, you confirm that:
– You have the authority to accept and do accept these Terms and Conditions.
– You are at least the age of majority in your country of residence and have provided valid information required for the booking.
4. PAYMENT & FEES
Payments for pilgrimage services must be completed through the payment gateway provided on the website. A 7.5% commission fee will be charged for every service or product sale. This commission applies to the total sale price before taxes and any other applicable fees.
– Prices are subject to change without notice.
– All payment details, including credit card information, are encrypted and processed securely.
5. CANCELLATIONS & REFUNDS
Cancellations of pilgrimage bookings are subject to the following conditions:
– Customer Cancellations: You may cancel your pilgrimage booking in accordance with the specific cancellation terms of the package. Refunds will depend on the terms set by the pilgrimage provider.
– Provider Cancellations: If we or the pilgrimage provider cancel your booking due to unforeseen circumstances, you will be entitled to a full refund, excluding non-refundable service fees where applicable.
– Refund Process: Refunds will be processed back to the original payment method used during booking.
6. CHANGES TO BOOKINGS
Changes to pilgrimage bookings (such as travel dates, participant names, or itineraries) are subject to the availability and terms set by the pilgrimage provider. Fees may apply for changes, depending on the provider’s policies.
7. LIABILITY AND DISCLAIMER
WayHoly Ltd acts as an intermediary between pilgrimage service providers and customers. We are not responsible for any personal injury, property damage, loss, or delays that may occur during the pilgrimage.
8. TRAVEL DOCUMENTATION & REQUIREMENTS
It is the responsibility of the customer to ensure that they have all necessary travel documentation, including passports, visas, and any other required documents, for their pilgrimage. WayHoly Ltd will not be responsible for any travel disruptions resulting from missing or incorrect travel documentation.
9. ACCURACY OF INFORMATION
We aim to provide accurate descriptions of the pilgrimage packages and services available. However, itineraries, site visits, and other details may change due to circumstances beyond our control. Any such changes will be communicated as soon as possible.
10. THIRD-PARTY PROVIDERS
Certain pilgrimage services available on our marketplace are provided by third-party service providers. WayHoly Ltd is not responsible for the performance or non-performance of these third-party providers.
11. TRAVEL REQUIREMENTS AND HEALTH CONSIDERATIONS
Customers must comply with all health and safety guidelines as established by the pilgrimage provider and local authorities.
12. USER COMMENTS, FEEDBACK, AND SUBMISSIONS
By submitting feedback or reviews related to your pilgrimage experience, you grant WayHoly Ltd permission to use your comments for promotional purposes.
13. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
14. INTELLECTUAL PROPERTY
All content on the WayHoly website, including text, graphics, logos, and images, is the property of WayHoly Ltd.
15. PROHIBITED USES
You are prohibited from using the website or its content for any unlawful or fraudulent purpose.
16. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the service will be uninterrupted or error-free. The pilgrimage services are provided “as is” without any warranties.
17. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless WayHoly Ltd from any claim or demand arising from your breach of these Terms.
18. SEVERABILITY
In the event any provision of these Terms is determined to be unlawful or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law.
19. CHANGES TO TERMS
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.
20. GOVERNING LAW
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.
21. CONTACT INFORMATION
If you have any questions regarding these Terms, please contact us at director@wayholy.com.
